Your safety is important to us.

We are delighted to be able to welcome you to Luzerner Sinfonieorchester concerts again. All performances will be held in compliance with official regulations. To ensure that you have a safe concert experience, we have put together some useful tips and information, which you will find below.

General procedures

The following protective measures are designed to ensure your safety at all times:

Personalised concert tickets

Concert tickets must be acquired exclusively from the Luzerner Sinfonieorchester; the name of the concertgoer in question will be indicated on the ticket. For this reason, tickets may be transferred only if the Luzerner Sinfonieorchester’s Box Office is informed of the new concertgoer’s contact data.

Admission to concerts

The building and auditorium will open one hour before the concert. Visitors will be admitted exclusively via the concert hall sector. Connecting doors to the other sectors as well as the main entrance will remain closed. We kindly ask you to go straight to the auditorium and take your seat immediately in order to prevent groups from forming. Please consult the signs to ascertain which of the entrances you can use to reach your seat. We also draw your attention to the fact that personal data checks may be conducted at any time. For this purpose, please carry an ID card or other valid form of identification with you.

No intervals

For your safety, there will be no intervals and the concert bars will remain closed. However, you are welcome to dine at the newly opened Le Piaf and Lucide restaurants. Please find an overview of all the KKL Luzern’s restaurant facilities here.

Social distancing and compulsory masks

Please observe a safe distance of 1.5 metres from other people when entering the auditorium, in the foyers, and whenever possible.

Please be aware that, for your own safety, it is compulsory to wear masks in the foyers and the auditorium.

In accordance with the cantonal permit for large-scale events, persons who cannot wear masks for medical reasons (this requires a medical certificate) not be admitted.

Cloakroom obligatory

Handbags and rucksacks up to 42 × 29.7 × 29.7 cm (A3) may be taken into the auditorium. Any larger bags, pieces of luggage, and other bulky items must be left in the cloakroom. For safety reasons, coats and jackets may also not be taken into the auditorium, but can be left in the cloakroom free of charge. Prams and walking-length umbrellas will be kept for you in our cloakrooms at no charge. Walking frames may be left in the immediate vicinity of the auditorium doors. Our staff will be pleased to help you.

Safety concept for concert venues

Information on safety concept for the KKL Luzern